FAQs

A list of frequently asked questions by our customers.

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40 articles in this collection
Written by Sam Kawtharani and Femisola Aiyeleso
Railz Dashboard

How do I reset my password?

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Written by Sam Kawtharani
Updated over a week ago

What formats can Railz export Financial Statements?

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Written by Femisola Aiyeleso
Updated over a week ago

Some businesses are showing as Inactive, what does that mean?

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Written by Sam Kawtharani
Updated over a week ago

Who is the primary admin?

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Written by Sam Kawtharani
Updated over a week ago

How do I generate Sandbox API Keys?

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Written by Sam Kawtharani
Updated over a week ago

What should I do If I am not receiving emails from Railz?

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Written by Femisola Aiyeleso
Updated over a week ago

Do I need to Whitelist an IP to use Railz Connect™?

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Written by Femisola Aiyeleso
Updated over a week ago

Are Webhooks available in Sandbox?

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Written by Femisola Aiyeleso
Updated over a week ago

Why can't I see my newly created business on the dashboard?

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Written by Femisola Aiyeleso
Updated over a week ago

What are the restrictions when adding a business name?

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Written by Femisola Aiyeleso
Updated over a week ago

How can I disconnect a service from a business on the Railz Dashboard™?

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Written by Femisola Aiyeleso
Updated over a week ago

What should I do if the user who had Railz Dashboard Admin access is no longer with the company?

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Written by Femisola Aiyeleso
Updated over a week ago

What accounting integrations are available in the sandbox environment?

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Written by Femisola Aiyeleso
Updated over a week ago

How to delete a business on Railz Dashboard?

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Written by Femisola Aiyeleso
Updated over a week ago

How long do I have to verify my email?

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Written by Sam Kawtharani
Updated over a week ago

What needs to be done if a user account is disabled?

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Written by Femisola Aiyeleso
Updated over a week ago