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FAQs
A list of frequently asked questions by our customers.
40 articles in this collection
Written by
Sam Kawtharani
and
Femisola Aiyeleso
Can't find what you're looking for?
Written by
Sam Kawtharani
Updated over a week ago
In what currency will the financials of a business be displayed on Railz?
Written by
Femisola Aiyeleso
Updated over a week ago
Can the Railz Sites URL be generated via Railz API?
Written by
Femisola Aiyeleso
Updated over a week ago
How can I remove the Railz Watermark on Railz Connect™?
Written by
Femisola Aiyeleso
Updated over a week ago
What endpoint can be used to retrieve the profit and loss?
Written by
Femisola Aiyeleso
Updated over a week ago
Do you offer a white-labelled version of your Railz Connect™?
Written by
Sam Kawtharani
Updated over a week ago
About Railz
Is Railz a decisioning engine?
Written by
Sam Kawtharani
Updated over a week ago
What Analytics does Railz offer?
Written by
Femisola Aiyeleso
Updated over a week ago
Where can I see your latest product documentation and changes?
Written by
Sam Kawtharani
Updated over a week ago
How can Railz Support help?
Written by
Sam Kawtharani
Updated over a week ago
How to contact Railz Support?
Written by
Femisola Aiyeleso
Updated over a week ago
How to report an issue to Railz Support?
Written by
Femisola Aiyeleso
Updated over a week ago
How can I get notified of service interruptions?
Written by
Femisola Aiyeleso
Updated over a week ago
What accounting service providers are supported by Railz?
Written by
Femisola Aiyeleso
Updated over a week ago
Railz Dashboard
How do I reset my password?
Written by
Sam Kawtharani
Updated over a week ago
What formats can Railz export Financial Statements?
Written by
Femisola Aiyeleso
Updated over a week ago
Some businesses are showing as Inactive, what does that mean?
Written by
Sam Kawtharani
Updated over a week ago
Who is the primary admin?
Written by
Sam Kawtharani
Updated over a week ago
How do I generate Sandbox API Keys?
Written by
Sam Kawtharani
Updated over a week ago
What should I do If I am not receiving emails from Railz?
Written by
Femisola Aiyeleso
Updated over a week ago
Do I need to Whitelist an IP to use Railz Connect™?
Written by
Femisola Aiyeleso
Updated over a week ago
Are Webhooks available in Sandbox?
Written by
Femisola Aiyeleso
Updated over a week ago
Why can't I see my newly created business on the dashboard?
Written by
Femisola Aiyeleso
Updated over a week ago
What are the restrictions when adding a business name?
Written by
Femisola Aiyeleso
Updated over a week ago
How can I disconnect a service from a business on the Railz Dashboard™?
Written by
Femisola Aiyeleso
Updated over a week ago
What should I do if the user who had Railz Dashboard Admin access is no longer with the company?
Written by
Femisola Aiyeleso
Updated over a week ago
What accounting integrations are available in the sandbox environment?
Written by
Femisola Aiyeleso
Updated over a week ago
How to delete a business on Railz Dashboard?
Written by
Femisola Aiyeleso
Updated over a week ago
How long do I have to verify my email?
Written by
Sam Kawtharani
Updated over a week ago
What needs to be done if a user account is disabled?
Written by
Femisola Aiyeleso
Updated over a week ago
Managing Team members
How can I invite a team member to use Railz?
Written by
Femisola Aiyeleso
Updated over a week ago
How can I resend a member invitation?
Written by
Femisola Aiyeleso
Updated over a week ago
What needs to be done if my invitation has expired?
Written by
Femisola Aiyeleso
Updated over a week ago
How can I delete a team member?
Written by
Femisola Aiyeleso
Updated over a week ago
What are the differences between the team member user roles?
Written by
Femisola Aiyeleso
Updated over a week ago
Connecting a Service
How often is data synchronized?
Written by
Femisola Aiyeleso
Updated over a week ago
Why am I seeing "This service is not available"?
Written by
Femisola Aiyeleso
Updated over a week ago
Why do I need to do an App assessment for Quickbooks Online?
Written by
Femisola Aiyeleso
Updated over a week ago
Why do I see the following error when trying to connect to Quickbooks Online?
Written by
Femisola Aiyeleso
Updated over a week ago
Why do I get the message “Your Account is already linked"?
Written by
Femisola Aiyeleso
Updated over a week ago