FAQs

A list of frequently asked questions by our customers.

40 articles in this collection
Written by Sam Kawtharani and Femisola Aiyeleso

Can't find what you're looking for?

Written by Sam Kawtharani
Updated over a week ago

In what currency will the financials of a business be displayed on Railz?

Written by Femisola Aiyeleso
Updated over a week ago

Can the Railz Sites URL be generated via Railz API?

Written by Femisola Aiyeleso
Updated over a week ago

How can I remove the Railz Watermark on Railz Connect™?

Written by Femisola Aiyeleso
Updated over a week ago

What endpoint can be used to retrieve the profit and loss?

Written by Femisola Aiyeleso
Updated over a week ago

Do you offer a white-labelled version of your Railz Connect™?

Written by Sam Kawtharani
Updated over a week ago

About Railz

Is Railz a decisioning engine?

Written by Sam Kawtharani
Updated over a week ago

What Analytics does Railz offer?

Written by Femisola Aiyeleso
Updated over a week ago

Where can I see your latest product documentation and changes?

Written by Sam Kawtharani
Updated over a week ago

How can Railz Support help?

Written by Sam Kawtharani
Updated over a week ago

How to contact Railz Support?

Written by Femisola Aiyeleso
Updated over a week ago

How to report an issue to Railz Support?

Written by Femisola Aiyeleso
Updated over a week ago

How can I get notified of service interruptions?

Written by Femisola Aiyeleso
Updated over a week ago

What accounting service providers are supported by Railz?

Written by Femisola Aiyeleso
Updated over a week ago

Railz Dashboard

How do I reset my password?

Written by Sam Kawtharani
Updated over a week ago

What formats can Railz export Financial Statements?

Written by Femisola Aiyeleso
Updated over a week ago

Some businesses are showing as Inactive, what does that mean?

Written by Sam Kawtharani
Updated over a week ago

Who is the primary admin?

Written by Sam Kawtharani
Updated over a week ago

How do I generate Sandbox API Keys?

Written by Sam Kawtharani
Updated over a week ago

What should I do If I am not receiving emails from Railz?

Written by Femisola Aiyeleso
Updated over a week ago

Do I need to Whitelist an IP to use Railz Connect™?

Written by Femisola Aiyeleso
Updated over a week ago

Are Webhooks available in Sandbox?

Written by Femisola Aiyeleso
Updated over a week ago

Why can't I see my newly created business on the dashboard?

Written by Femisola Aiyeleso
Updated over a week ago

What are the restrictions when adding a business name?

Written by Femisola Aiyeleso
Updated over a week ago

How can I disconnect a service from a business on the Railz Dashboard™?

Written by Femisola Aiyeleso
Updated over a week ago

What should I do if the user who had Railz Dashboard Admin access is no longer with the company?

Written by Femisola Aiyeleso
Updated over a week ago

What accounting integrations are available in the sandbox environment?

Written by Femisola Aiyeleso
Updated over a week ago

How to delete a business on Railz Dashboard?

Written by Femisola Aiyeleso
Updated over a week ago

How long do I have to verify my email?

Written by Sam Kawtharani
Updated over a week ago

What needs to be done if a user account is disabled?

Written by Femisola Aiyeleso
Updated over a week ago

Managing Team members

How can I invite a team member to use Railz?

Written by Femisola Aiyeleso
Updated over a week ago

How can I resend a member invitation?

Written by Femisola Aiyeleso
Updated over a week ago

What needs to be done if my invitation has expired?

Written by Femisola Aiyeleso
Updated over a week ago

How can I delete a team member?

Written by Femisola Aiyeleso
Updated over a week ago

What are the differences between the team member user roles?

Written by Femisola Aiyeleso
Updated over a week ago

Connecting a Service

How often is data synchronized?

Written by Femisola Aiyeleso
Updated over a week ago

Why am I seeing "This service is not available"?

Written by Femisola Aiyeleso
Updated over a week ago

Why do I need to do an App assessment for Quickbooks Online?

Written by Femisola Aiyeleso
Updated over a week ago

Why do I see the following error when trying to connect to Quickbooks Online?

Written by Femisola Aiyeleso
Updated over a week ago

Why do I get the message “Your Account is already linked"?

Written by Femisola Aiyeleso
Updated over a week ago