FAQs

How to report an issue to Railz Support?

Written by Dhanoj Botheju
Updated over a week ago

Can't find what you're looking for?

Written by Sam Kawtharani
Updated over a week ago

How can Railz Support help?

Written by Sam Kawtharani
Updated over a week ago

Is Railz a decisioning engine?

Written by Sam Kawtharani
Updated over a week ago

How do I reset my password?

Written by Sam Kawtharani
Updated over a week ago

Who is the primary admin?

Written by Sam Kawtharani
Updated over a week ago

What Analytics does Railz offer?

Written by Zena Potts
Updated over a week ago

Why am I seeing "This service is not available"?

Written by Zena Potts
Updated over a week ago

Some businesses are showing as Inactive, what does that mean?

Written by Sam Kawtharani
Updated over a week ago

Why can't I see my newly created business on the dashboard?

Written by Dhanoj Botheju
Updated over a week ago

Where can I see your latest product documentation and changes?

Written by Sam Kawtharani
Updated over a week ago

What formats can Railz export Financial Statements?

Written by Dhanoj Botheju
Updated over a week ago

How often is data synchronized?

Written by Dhanoj Botheju
Updated over a week ago

In what currency will the financials of a business be displayed on Railz?

Written by Dhanoj Botheju
Updated over a week ago

What accounting service providers are supported by Railz?

Written by Dhanoj Botheju
Updated over a week ago

Can the Railz Sites URL be generated via Railz API?

Written by Dhanoj Botheju
Updated over a week ago

What are the restrictions when adding a business name?

Written by Dhanoj Botheju
Updated over a week ago

How can I remove the Railz Watermark on Railz Connect™?

Written by Dhanoj Botheju
Updated over a week ago

What should I do if the user who had Railz Dashboard Admin access is no longer with the company?

Written by Dhanoj Botheju
Updated over a week ago

What service name should I use when using Railz Sandbox environment for Railz API endpoints?

Written by Dhanoj Botheju
Updated over a week ago

How can I invite a team member to use Railz?

Written by Dhanoj Botheju
Updated over a week ago

How long do I have to verify my email?

Written by Sam Kawtharani
Updated over a week ago

How to delete a business on Railz Dashboard?

Written by Dhanoj Botheju
Updated over a week ago

What needs to be done if a user account is disabled?

Written by Dhanoj Botheju
Updated over a week ago

What accounting integrations are available in the sandbox environment?

Written by Dhanoj Botheju
Updated over a week ago

What endpoint can be used to retrieve the profit and loss?

Written by Dhanoj Botheju
Updated over a week ago

How can I get notified of service interruptions?

Written by Dhanoj Botheju
Updated over a week ago

How can I disconnect a service from a business on the Railz Dashboard™?

Written by Dhanoj Botheju
Updated over a week ago

What should I do If I am not receiving emails from Railz?

Written by Dhanoj Botheju
Updated over a week ago

How do I generate Sandbox API Keys?

Written by Sam Kawtharani
Updated over a week ago

Do I need to Whitelist an IP to use Railz Connect™?

Written by Zena Potts
Updated over a week ago

Are Webhooks available in sandbox mode?

Written by Zena Potts
Updated over a week ago

Why do I need to do an App assessment for Quickbooks Online?

Written by Dhanoj Botheju
Updated over a week ago

Do you offer a white-labelled version of your Railz Connect™?

Written by Sam Kawtharani
Updated over a week ago