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FAQs
A list of frequently asked questions by our customers.
A
Can't find what you're looking for?
How to change account owner
Set default team
What is Account normalization with Railz?
How many levels of accounts does Railz support?
How do I pull values for depreciation and amortization?
In what currency will the financials of a business be displayed on Railz?
Can the Railz Sites URL be generated via Railz API?
How can I remove the Railz Watermark on Railz Connect™?
What endpoint can be used to retrieve the profit and loss?
Do you offer a white-labelled version of your Railz Connect™?
Is Railz a decisioning engine?
What Analytics does Railz offer?
Where can I see your latest product documentation and changes?
How can Railz Support help?
How to contact Railz Support?
How to report an issue to Railz Support?
How can I get notified of service interruptions?
What accounting service providers are supported by Railz?
How do I reset my password?
What formats can Railz export Financial Statements?
Some businesses are showing as Inactive, what does that mean?
Who is the primary admin?
How do I generate Sandbox API Keys?
What should I do If I am not receiving emails from Railz?
Do I need to Whitelist an IP to use Railz Connect™?
Are Webhooks available in Sandbox?
Why can't I see my newly created business on the dashboard?
What are the restrictions when adding a business name?
How can I disconnect a service from a business on the Railz Dashboard™?
What should I do if the user who had Railz Dashboard Super Administrator access is no longer with the company?
What accounting integrations are available in the sandbox environment?
How to delete a business on Railz Dashboard?
How long do I have to verify my email?
What needs to be done if a user account is disabled?