FAQs

A list of frequently asked questions by our customers.

Sam Kawtharani avatar Dhanoj Botheju avatar
40 articles in this collection
Written by Sam Kawtharani and Dhanoj Botheju
Railz Dashboard

How do I reset my password?

Sam Kawtharani avatar
Written by Sam Kawtharani
Updated over a week ago

What formats can Railz export Financial Statements?

Dhanoj Botheju avatar
Written by Dhanoj Botheju
Updated over a week ago

Some businesses are showing as Inactive, what does that mean?

Sam Kawtharani avatar
Written by Sam Kawtharani
Updated over a week ago

Who is the primary admin?

Sam Kawtharani avatar
Written by Sam Kawtharani
Updated over a week ago

How do I generate Sandbox API Keys?

Sam Kawtharani avatar
Written by Sam Kawtharani
Updated over a week ago

What should I do If I am not receiving emails from Railz?

Dhanoj Botheju avatar
Written by Dhanoj Botheju
Updated over a week ago

Do I need to Whitelist an IP to use Railz Connect™?

Dhanoj Botheju avatar
Written by Dhanoj Botheju
Updated over a week ago

Are Webhooks available in Sandbox?

Dhanoj Botheju avatar
Written by Dhanoj Botheju
Updated over a week ago

Why can't I see my newly created business on the dashboard?

Dhanoj Botheju avatar
Written by Dhanoj Botheju
Updated over a week ago

What are the restrictions when adding a business name?

Dhanoj Botheju avatar
Written by Dhanoj Botheju
Updated over a week ago

How can I disconnect a service from a business on the Railz Dashboard™?

Dhanoj Botheju avatar
Written by Dhanoj Botheju
Updated over a week ago

What should I do if the user who had Railz Dashboard Admin access is no longer with the company?

Dhanoj Botheju avatar
Written by Dhanoj Botheju
Updated over a week ago

What accounting integrations are available in the sandbox environment?

Dhanoj Botheju avatar
Written by Dhanoj Botheju
Updated over a week ago

How to delete a business on Railz Dashboard?

Dhanoj Botheju avatar
Written by Dhanoj Botheju
Updated over a week ago

How long do I have to verify my email?

Sam Kawtharani avatar
Written by Sam Kawtharani
Updated over a week ago

What needs to be done if a user account is disabled?

Dhanoj Botheju avatar
Written by Dhanoj Botheju
Updated over a week ago