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FAQs
A list of frequently asked questions by our customers.
Can't find what you're looking for?
How to change account owner
Set default team
What is Account normalization with Railz?
How many levels of accounts does Railz support?
How do I pull values for depreciation and amortization?
In what currency will the financials of a business be displayed on Railz?
Can the Railz Sites URL be generated via Railz API?
How can I remove the Railz Watermark on Railz Connect™?
What endpoint can be used to retrieve the profit and loss?
Do you offer a white-labelled version of your Railz Connect™?
Is Railz a decisioning engine?
What Analytics does Railz offer?
Where can I see your latest product documentation and changes?
How can Railz Support help?
How to contact Railz Support?
How to report an issue to Railz Support?
How can I get notified of service interruptions?
What accounting service providers are supported by Railz?
How do I reset my password?
What formats can Railz export Financial Statements?
Some businesses are showing as Inactive, what does that mean?
Who is the primary admin?
How do I generate Sandbox API Keys?
What should I do If I am not receiving emails from Railz?
Do I need to Whitelist an IP to use Railz Connect™?
Are Webhooks available in Sandbox?
Why can't I see my newly created business on the dashboard?
What are the restrictions when adding a business name?
How can I disconnect a service from a business on the Railz Dashboard™?
What should I do if the user who had Railz Dashboard Super Administrator access is no longer with the company?
What accounting integrations are available in the sandbox environment?
How to delete a business on Railz Dashboard?
How long do I have to verify my email?
What needs to be done if a user account is disabled?