FAQs

A list of frequently asked questions by our customers.

Sam Kawtharani avatar Zena Potts avatar Dhanoj Botheju avatar
34 articles in this collection
Written by Sam Kawtharani, Zena Potts, and Dhanoj Botheju

How to report an issue to Railz Support?

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Written by Dhanoj Botheju
Updated over a week ago

Can't find what you're looking for?

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Written by Sam Kawtharani
Updated over a week ago

How can Railz Support help?

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Written by Sam Kawtharani
Updated over a week ago

Is Railz a decisioning engine?

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Written by Sam Kawtharani
Updated over a week ago

How do I reset my password?

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Written by Sam Kawtharani
Updated over a week ago

Who is the primary admin?

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Written by Sam Kawtharani
Updated over a week ago

What Analytics does Railz offer?

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Written by Zena Potts
Updated over a week ago

Why am I seeing "This service is not available"?

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Written by Zena Potts
Updated over a week ago

Some businesses are showing as Inactive, what does that mean?

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Written by Sam Kawtharani
Updated over a week ago

Why can't I see my newly created business on the dashboard?

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Written by Dhanoj Botheju
Updated over a week ago

Where can I see your latest product documentation and changes?

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Written by Sam Kawtharani
Updated over a week ago

What formats can Railz export Financial Statements?

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Written by Dhanoj Botheju
Updated over a week ago

How often is data synchronized?

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Written by Dhanoj Botheju
Updated over a week ago

In what currency will the financials of a business be displayed on Railz?

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Written by Dhanoj Botheju
Updated over a week ago

What accounting service providers are supported by Railz?

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Written by Dhanoj Botheju
Updated over a week ago

Can the Railz Sites URL be generated via Railz API?

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Written by Dhanoj Botheju
Updated over a week ago

What are the restrictions when adding a business name?

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Written by Dhanoj Botheju
Updated over a week ago

How can I remove the Railz Watermark on Railz Connect™?

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Written by Dhanoj Botheju
Updated over a week ago

What should I do if the user who had Railz Dashboard Admin access is no longer with the company?

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Written by Dhanoj Botheju
Updated over a week ago

What service name should I use when using Railz Sandbox environment for Railz API endpoints?

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Written by Dhanoj Botheju
Updated over a week ago

How can I invite a team member to use Railz?

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Written by Dhanoj Botheju
Updated over a week ago

How long do I have to verify my email?

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Written by Sam Kawtharani
Updated over a week ago

How to delete a business on Railz Dashboard?

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Written by Dhanoj Botheju
Updated over a week ago

What needs to be done if a user account is disabled?

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Written by Dhanoj Botheju
Updated over a week ago

What accounting integrations are available in the sandbox environment?

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Written by Dhanoj Botheju
Updated over a week ago

What endpoint can be used to retrieve the profit and loss?

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Written by Dhanoj Botheju
Updated over a week ago

How can I get notified of service interruptions?

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Written by Dhanoj Botheju
Updated over a week ago

How can I disconnect a service from a business on the Railz Dashboard™?

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Written by Dhanoj Botheju
Updated over a week ago

What should I do If I am not receiving emails from Railz?

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Written by Dhanoj Botheju
Updated over a week ago

How do I generate Sandbox API Keys?

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Written by Sam Kawtharani
Updated over a week ago

Do I need to Whitelist an IP to use Railz Connect™?

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Written by Zena Potts
Updated over a week ago

Are Webhooks available in sandbox mode?

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Written by Zena Potts
Updated over a week ago

Why do I need to do an App assessment for Quickbooks Online?

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Written by Dhanoj Botheju
Updated over a week ago

Do you offer a white-labelled version of your Railz Connect™?

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Written by Sam Kawtharani
Updated over a week ago