FAQs
A list of frequently asked questions by our customers.
By Shawna1 author45 articles
- How do I pull values for depreciation and amortization?
- How many levels of accounts does Railz support?
- What is Account normalization with Railz?
- Set default team
- How to change account owner
- Can't find what you're looking for?
- In what currency will the financials of a business be displayed on Railz?
- Can the Railz Sites URL be generated via Railz API?
- How can I remove the Railz Watermark on Railz Connect™?
- What endpoint can be used to retrieve the profit and loss?
- Do you offer a white-labelled version of your Railz Connect™?
- Is Railz a decisioning engine?
- What Analytics does Railz offer?
- Where can I see your latest product documentation and changes?
- How can Railz Support help?
- How to contact Railz Support?
- How to report an issue to Railz Support?
- How can I get notified of service interruptions?
- What accounting service providers are supported by Railz?
- How do I reset my password?
- What formats can Railz export Financial Statements?
- Some businesses are showing as Inactive, what does that mean?
- Who is the primary admin?
- How do I generate Sandbox API Keys?
- What should I do If I am not receiving emails from Railz?
- Do I need to Whitelist an IP to use Railz Connect™?
- Are Webhooks available in Sandbox?
- Why can't I see my newly created business on the dashboard?
- What are the restrictions when adding a business name?
- How can I disconnect a service from a business on the Railz Dashboard™?
- What should I do if the user who had Railz Dashboard Super Administrator access is no longer with the company?
- What accounting integrations are available in the sandbox environment?
- How to delete a business on Railz Dashboard?
- How long do I have to verify my email?
- What needs to be done if a user account is disabled?